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Return of Funds Policy

At NeonSynapse, your satisfaction is our highest priority. If you need to request a refund, we’ve created a clear, straightforward process to ensure your request is handled quickly and efficiently. Please follow the steps below:
Eligibility for Return
Refunds may be requested in the case of a transaction error or if the service provided does not align with the agreed terms. We encourage you to review our terms of service before submitting a return request.
Request Process
To begin the return process, please contact our support team within 30 days of the transaction date. Provide all necessary details, including transaction information, proof of payment, and the reason for the return.
Response Time
We will acknowledge your request within 48 hours of submission. Our goal is to resolve all return inquiries within 5-7 business days, depending on the complexity of the issue.
Refund Methods
Once your return request is approved, refunds will be processed via the original payment method. In certain cases, alternative refund methods may be considered.
Contact Information
If you have any questions or need assistance with the return process, feel free to contact us using the following details:
Location: Church Street 321, Pretoria, South Africa, 0002
Phone: +27 12 345 6782
Email: [email protected]
We are committed to providing a fair and smooth experience for all our customers. Thank you for choosing NeonSynapse, and don’t hesitate to contact us if you need further assistance.